140Char

Last night I spent a fair bit of time chatting about Twitter with a friend in the publishing industry, as we talked about how useful we find it, and how it has replaced some of our usage of email and Facebook. We’re both around 30, and we’re both mixing professional and personal use to connect with work contacts and friends.

And yet, sat on the train home surrounded by 10+ teenagers chatting away, there was not a single Twitter mention – overhearing them without trying to eavesdrop, my ears naturally picked up the 5 or 6 mentions of Facebook.

Anecdotal experiences are always interesting, but I’ve also been following the spread of Twitter surveys like the Pear Analytics ‘pointless babble’ whitepaper. By categorising 2000 tweets in English and in the US and putting them into buckets for News, Spam, Self-Promotion, Pointless Babble, Conversational and Pass-Along Value, they concluded that Pointless Babble makes up 40.55% of tweets, followed by Conversational and only 3.6% are news.

Many places simply repeated the study, but two people I respect a lot have responded:

There’s a great post by Stephen Fry, pointing out that Twitter was never advertised as anything other than a means to connect to people.

‘The clue’s in the name of the service: Twitter. It’s not called Roar, Assert, Debate or Reason, it’s called Twitter. As in the chirruping of birds.’

And the always well-reasoned research mind of Danah Boyd looks at whether the fact that conversation, both online and offline, tends to be social, is actually a good thing, anyway – and our obsession with trying to claim some measure of perceived value

‘I vote that we stop dismissing Twitter just because the majority of people who are joining its ranks are there to be social. We like the fact that humans are social. It’s good for society.’

Well worth reading…

Not the catchiest title for a genre of sites, but it works! I’ve posted before on my other blog about why I’m not a huge fan of Digg, (and alternatives to it) but it’s silly to deny the fact it’s a hugely popular site and format, and that some of the issues I have are Digg specific.

And there are two sites offering microblogging aggregation. I found Microblogging.com via founder @ShaunMorton on Twitter.  It’s essentially a niche social news gathering site for microblogging, and there’s nothing wrong with that! One of my remarks about Digg was that it increasingly faces a challenge from niche focussed rivals. It’ll be interesting to see if microblogging has enough interest to build a critical mass.

Dwigger has been covered elsewhere, but in the spirit of retweeting it’s an aggregator of tweets themselves, and it also creates threaded conversations with images and even video. Which is an interesting idea, but I suspect slightly flawed. The reasoning behind Twitter is that my contacts will be the filter of relevancy and interest, so it seems counterintuitive to go and seek out what complete strangers are judging to be relevant or important except as an object of curiousity. And Twitter Search allows me to see if terms are popular by volume across the whole of Twitter, rather than the microcosm of Twitterati who also use Dwigger.

Dwigger is by Sift Partners, so I’ll try and drop them a line shortly and get a detailed explanation of what I might be missing, and I’ll keep the jurt out until then, but I’m not sure there’s enough of a mass of microbloggers for these types of service quite yet. Considering Digg runs on around 20 million+ users a month, Stumbleupon is hitting around 6 million registered, and Twitter is around the 2-3 million mark, Microblogging.com and Dwigger might need a fair bit of patience to capitalise on the new communication medium.

Two websites are currently showing the way the microblogging format can be used outside of pure conversation. But although the pair even have similar names, they take totally different approaches. I’ve previously covered ‘Twitter radio’ Blip.fm, but somehow I’ve neglected to cover the other major twist on microblogging, Blippr.  (You can find me using it, here)

But what is interesting about the system is that it not only allows for 160 character reviews of entertainment (music, films, books, videogames), but the focus of the company behind it is concentrated more on the recommendation side of things than purely Twitter for reviews, which means they’re taking on some big names (Disclosure: It also means they play in a similar space to ditto.net, which I do some work with).

What is Blippr in 140 char?

(Jonathan): A community of people looking to discuss, discover and organize books, games, movies and music. In 160 characters or less, of course.

Your company (Tag Team Interactive) has a focus on social relationships and recommendations – what inspired this philosophy?

(Jonathan): My business partner and I just know and see the value in personal recommendations–the ones you receive from your family, your close friends, even just acquaintances. There’s an explicit amount of trust that you extend those influences in your life and you don’t need to come to understand. Recommendations across other platforms, like Amazon or Netflix for example, take time to train and come to trust. There’s this sort of “black box” effect. You’re not sure exactly why the item they’re recommending is a fit for you. However, if your good friend said “You have to see Pineapple Express, it’s hilarious”, it doesn’t require the same amount of learned trust. You already know you can trust that person. It causes even that much more drive to go out and see that movie.

Your company website mentions Blippr is your second application, but what was the first? Was it related to Blippr, and did your previous applications and websites have a direct effect on how Blippr was created?

(Jonathan): Our first was Judge-O-Rama, a site focused on enabling people to resolve their conflicts and contests in a head-to-head context. We like to think of it as our “practice app.” It was just something fun and entertaining, not quite as useful or focused as blippr. Judge-O-Rama was definitely instrumental in our working together, though, and at least serving as the inspiration to us starting to work together. In terms of how this served in blippr’s creation, I think this blog post will give you a good idea of how blippr started.

Who do you see as your competitors? Does it include Blip.fm? What are the advantages of Blippr?

(Jonathan): We don’t view Blip.fm as a direct competitor, per se. They’re doing the micro-thing, but we’re not trying to create a me-too “Twitter for reviews” application. That’s the obvious connotation most people make, given the review constraints, but we’re far more focused on developing the social recommendation and organization pieces than we are a simple micro-review platform. As such, we view our competitors more along the lines of Flixster, GoodReads, LibraryThing, Shelfari, iLike, Trusted Opinion, and a few others. Obviously one of our key advantages is our focus on not just one particular entertainment categories–movies or books or music or games–but on all of the above (we also plan on adding TV in the future). Furthermore, I think if you look at most of those sites, while they have solid communities, we’ve tried to make the participation process as simple as possible to encourage more participation. Also, last but not least, I would say that our focus on integrating with as many platforms as possible is a big differentiator. You can connect your blippr account with Twitter, Plurk, Jaiku, Pownce, Identi.ca, Tumblr, Facebook, Last.fm, GoodReads, LibraryThing, Amazon, and others, which is obviously a great opportunity for our users’ opinions and reviews. Those are some of the high level advantages, at least.

Obviously you’re monetising the site through Amazon, but do you have any further plans to drive revenue you can disclose? With traffic growing, was it a conscious decision not to include display advertising?

(Jonathan): We would say that commerce through various sites will definitely be a large share of revenue, but we do intend on eventually displaying ads that are relevant to blipprs’ userbase, as well. Obviously, the primary intent there is to offer entertainment advertisers a place to capture people who truly are interested in entertainment media and looking to make a decision. But we very much aim to make it a value-add to users first, then advertisers. Jeremy Liew, of Lightspeed Venture Partners, wrote a great blog post a while back on the topic of endemic advertising, which I believe really showcases blippr’s revenue opportunity.

Blippr users can cross-publish to Facebook, Friendfeed, Twitter, Plurk, Jaiku and Pownce. Do your users tie into the audience figures for those sites, or has there been any surprises? And is that the main word of mouth that is driving new registrations?

(Jonathan): This is assuredly a large driver of how people are discovering blippr, but I wouldn’t say that’s the main word of mouth driving registrations. Email invites sent from users have also been a large driver. In terms of surprises, I wouldn’t say there have been too many. Most connections have been with Twitter and Facebook. The rest are pretty much equally spread.

Are there any of the cross-publishing sites which are easier or harder to integrate into?

(Jonathan) That would be a question for my co-founder and business partner, Chief Executive Geek, Chris Heald. Some have taken more time than others. Obviously Facebook takes far more time than any of the others due to building an application for the platform, which is much more than just a cross-publish opportunity. iPhone and OpenSocial integrations will be the next difficult pieces for us, but they are coming.

Does scaling prove as problematic for Blippr as it has done for Twitter? There seem to have been some timeouts recently when I’ve been using Blippr?

(Chris): I don’t think scaling is going to be anywhere near the problem for us that it has been for Twitter; our architecture and product design is a good deal different than Twitter’s, so we avoid many of the specific design issues that they’ve had problems scaling. We have had some timeouts lately, but those were due to some rather exceptional circumstances, and a lack of hardware to fail over gracefully to (in those cases, the problems weren’t scaling issues so much as our primary app server going down without a graceful failover – that’s since been corrected). We’re still getting this thing off the ground, so our infrastructure is very much in its infancy (though we’ve been working lately to address that!). However, we have built this thing with an eye towards scaling, and don’t foresee any major problems in doing so as we move forward. Of course, the proof is in the pudding, but we’ve worked very hard to build a flexible product, and hope to see it grow about as quickly as we can keep up with it!

Do you plan to focus on utilising a microblogging format as the logical mechanism for your relationship and recommendation applications?

(Jonathan): The main inputs for our recommendations are explicit relationships (who you follow), agreements with other peoples’ blips, and the ratings you give titles. (Chris): I don’t think the microblogging format could necessarily be described as the mechanism for our relational/recommendation tools – the other data we’re collecting drives that – but the microblogging format uniquely contributes to this aim in that it encourages extremely high levels of participation, and thus, results in more useful data being present in the system for us to draw conclusions from. It is absolutely a key component to the success of these other components that we have built, even if it isn’t the primary mechanism by which these processes work. Whether we’d use it in future similar applications, I can’t say, but we’re both big fans of the behaviors that it encourages, and would very likely consider it.

And are there any Blips on products which have really shocked, surprised or amused you?

(Jonathan): Good question. It’s hard to pare down to just a single blip or two. Seriously, I can say that I am the biggest fan of blippr. As a huge movie geek myself, I’m constantly reading through blips and finding myself agreeing, laughing, vehemently disagreeing, and more. While some people fault blippr’s micro-format and say that you can’t really know whether something is good or bad within 160 characters, I say, read for yourself. You’ll be surprised!

There have been lots of reports on the Techcrunch50 startup conference/competition, and lots of coverage of Yammer winning the top prize.

It takes the Twitter model, and asks ‘What are you working on’ for enterprise, so a private Twitter for companies. It’s free to use for employees, but the business model kicks in if a company wants to claim their network and get administrative tools to remove messages and users, set password policies, or set IP ranges for who can use it.

So far so good – as always, I’m reserving my judgement until I get to sit and play with it – which I’m about to start doing for a fun little project. One of my main concerns is about the scale of take-up. A comparison between Facebook and Twitter shows microblogging is far from ubiquitous.

With this in mind, will there be enough scale within enough companies to make it worthwhile for companies, and also to show enough revenue to make sense? The natural audience is in the global technology companies, but beyond that, it might be somewhat limited as a mechanism for people with 6 employees signed up and the rest ignoring it.

It will also be intriguing to see how it works across departments, and particularly across verticals. Will people interact in a meaningful way if the management are seeing every message (Yam?). Will it lead to decisions becoming slowed by  Death by Committee as everyone seeks to put in their opinion?

For me, there are too many questions to predict whether it will be successful or not. Within a large UK organisation I’ve seen Facebook rocket in popularity for social use but fail to get traction for business use. Meanwhile LinkedIn has again grown, but as a tool for external contacts rather than questions and interaction. One company in one country isn’t exactly a representative survey, but even within the hardcore of early adopters who embrace social networking (and indeed microblogging), I’m not sure there’s enough conversation to necessitate Yammer over email/instant messaging/forums.

Still the $50,000 Techcrunch prize is more money than a lot of social networks have achieved, so they’re off to a good start!