140Char

Techcrunch recently picked up on a poll by Accredited Supplier of 1200 UK businesses who are currently using Twitter, and echoed the findings that ‘UK Business bullish in Twitter’.

Besides the caveat that the UK businesses that are so bullish are the ones that are actually already using it, there’s a little bit of interesting info in it.

Apparently 62% of UK businesses are using Twitter purely as a branding exercise, with 33% combining branding and sales, and 15% using it purely for sales (They might want to take a look at Dell making millions on Twitter for starters).

But then it goes on to reveal that just 14% of the businesses are tweeting daily, and 21% weekly. Which leaves 65% posting a monthly message or less – should that even count as a business using Twitter?

So there’s no surprise that 84% don’t think they’ve achieved a return on investment so far – but strangely more businesses would be willing to pay for ‘additional business functionality’ at 22%, than have actually claimed a return on investment (16%).

So maybe a better headline and summary would be that UK businesses are still mightily confused when it comes to Twitter. Some of them want more functionality despite not seeing any returns, and many of them claim they’re using it when they might log in less than 12 times a year.

They haven’t so much missed the point as built a dual carriageway bypass around it.

If you’re starting to use Twitter on behalf of your business, you need to have a quick think about what it is you’re looking to achieve and how it benefits your business – getting messages out there is somewhat useful in itself, but generally it’s expected that you might look at the rate of acquisition from a source, and the investment of resource it’s taken, and then weigh that against other sources of visitors/buyers/purchases.

Then you can not only determine the true level of ROI, but also potentially justify actually engaging on a regular basis and utilising Twitter as both a customer acquisition channel – but also as a customer retention channel. While new customers are great, it’s more cost effective to retain a current customer by increasing loyalty – and although you might need to interact and ask questions on at least a weekly basis, the amount of loyalty and customer service you can action can be measured as a definite return.

I suspect you could perform the same poll with most of the common tools – email, Facebook, Myspace etc, and you’d probably get similar results, because the same people have signed up without a plan after seeing the buzz, dabbled a little, and have no idea what they’re doing next.

Which means that there are big opportunities if you’re reading blogs like this, using Twitter on a regular basis and developing or following a clear plan with a decent amount of ROI.

Ad.ly is a self-serve Twitter advertising network matching advertisers and celebrities to tweet about products. The celeb gets to approve or decline messages, and advertisers get tracking for click-through rates, retweets and geographic locations for Retweeters. The celebs set their own price, but Ad.ly gives suggestions, and the celebrity has to tweet four times in the course of a week, netting them five figure sums for each message if they have more than a millions followers.

So that’s Magpie or Izea Sponsored Tweets system just with only celebrities. And apparently that’s enough to have attracted Kim Kardashian, Brooke Burke, Nicole Richie, Brody Jenner, Dr. Drew and Samantha Ronson for the launch.

It’s potentially a good move to only have celebrities involved – that way you only go for the big ticket advertising to generate the share for Ad.ly. But it’s not exactly an evolution of monetising Twitter for individuals.

I’m not going to rant about sponsored tweets as having tested them, I’ve continued to use Magpie on the odd occasion – within a few days each year it effectively pays for my hosting costs, and with a young family and little time to monetise Twitter in other ways, I can just about justify it to myself.

But surely celebrities actually have far more to lose? And less to gain considering the myriad ways which they can effectively monetise their followers and fans through their products? Particularly the hypothetical example Ad.ly is using

When I wrote about my first week of using Magpie to monetise my Twitter account, I wondered if there was the inventory to even get close to the ratios of 5 posts to one advert.

The second week appears to be backing up this theory – since then I’ve had just a couple of advertising messages, raising my earnings up to the 17 Euro mark, despite leaving the ratio at 5:1. At this rate it will be quite a while before I reach the minimum payout of 50 Euros.

But as I said before, this is a good thing in some ways, as one or two adverts a day seems to be an amount that doesn’t offend – and perhaps the number of advertisers will increase after Twitter co-founder Biz Stone picked the service over monetisation alternative Twittad in an LA Times article.

“I think any kinds of projects that focus more on the Twitter updates are more compelling,” Stone said.

For the record, Twittad is claiming 1600 sign-ups, 170 advertisers, and I’ve just finished my first month of allowing them to serve adverts on my profile page. (Feel free to book me for another month right now!)

Interestingly Ev Williams has recently said the economic climate means Twitter will seek to monetise in Quarter 1 2009.

From Cnet: “The revenue plans aren’t just ads or sponsorships. “We want revenues to be product-based. Google built something that can really scale, and that’s our intention as well.”

Still, in the meantime if you want to try Magpie, why not use a link that also helps to fund 140char? Strangely the Twittad affiliate scheme seems to have a form error at the moment.

There’s been quite a lot of discussion around the Magpie Network advertising service for Twitter, and whether it’s a good or bad thing. Such as ReadWriteWeb, Jeremiah Owyang, and Techcrunch.

I bet the Twitter team are looking at the responses with interest!

But James Cridland picked up on an incredibly effective and authentic Word of Mouth event on Twitter. I’ll summarise, so you can go and read the full article, ‘Word of Mouse – @stephenfry sells bucketloads of Tweetie‘. Hugely popular celebrity and ‘proper’ Tweeter Stephen Fry mentioned some Twitter clients, received a recommendation for a paid client for the iPhone, posted a positive review of it, and gained a huge number of responses from people who appear to have paid for the client on his recommendation.

Who would have though that an influential celebrity who is authentically using a service could have a direct effect on a product? I’m off to persuade U.S. basketball legend Shaquille O’Neal he should be promoting 140char!

The background of your Twitter profile seems to be a fertile place for people experimenting with making money from microblogging. I’ve previously written about individuals auctioning their Twitter profiles for charity and raising $1002, and also advertising service Twittad, which allows advertisers to place adverts on your Twitter profile (I’m currently testing the service – Twittad itself is advertising on my profile at $44).

Now a very different service is seeking to make money from Twitter profiles. TwitterImage.com offers custom images for your Twitter profile. At the moment there’s a special offer running with a free design if you have 2000+ followers and allow a small credit line for the service in your background. If you’ve got less than 2000 followers, then there’s a 25% off the normal price of $100. For your $75 you get a custom background, and one minor revision. Or you can pay the full price of $100 if you think you’ll need more than one design or revision.

For example:

Problogger's custom Twitter design by Twitter Images

I wish them well with the service, but I have to admit to having my doubts about the viability of it. While I understand that designers need to be reimbursed for their talents, how many Twitter users would value their background enough to spend $75 or $100 on it?

Obviously you can insert your contact and bio details into the image – but there is a link for an about page on your site etc. And experimenting with your own imagery costs nothing if you use an open source image editor like Gimp, and have the time to play around with it, plus you still need to supply any imagery you want to be used.

And then there’s the issue that you’d be paying more to have a custom Twitter background than I’m aware of any advertiser paying – so if they’re not seeing the value yet, do you think there’s a huge advantage in having a custom made Twitter background? And are you valuing it at $75-$100?

I’m a big believer in trying out things you want to comment on. Especially if it could contribute to the hosting costs for 140char.com.

Therefore, you can now buy the background of my Twitter profile page for 7 days, for just $50 on Twittads, which I wrote about at length on ‘Is Twittads just a fad?’.

(For the record, I’m followed by 1245, and following 1254 – and just posted by 4071st update at the time of writing).

What I’m interested in is finding out whether anyone is willing to shell out $50 for anyone over the 1000 mark, or where exactly the price point evolves to, and I’m really interested in seeing which advertisers are signed up and using the service and what their method is for seeing a Return on Investment.

Will it convert me to thinking there’s a bright future for Twittad?

Well, a twitter account is worth $1002.01 if you’re Ian Schaefer, the CEO of Interactive Marketing agency Deep Focus, and the person currently auctioning a one-month sponsorship of his Twitter page and profile.

What you get for your cash is:

• Background image of your choice on Ian’s profile page, and the replacement of his profile photo with your image.
• Brand representation in 8-10 outbound ‘tweets’ per day.
• Coverage of the experience on his blog.

The money raised is going to charity, but possibly the most interesting part of the experiment is Ian’s motivation: “Someone’s got to figure out some kind of business model with Twitter. And I’d rather be part of the solution.”

It’s the same thinking which has seen Tweeple start selling individual posts, and hypothesizing about how Twitter can use the extra 20 characters for mobile (160 characters is the limit).

There’s still 18 hours left on the auction at the time of writing, so by tomorrow night we’ll see how much a Twitter account is worth. You can watch the ebay auction, here.

And, for the record, Ian’s got 495 followers, which leaves me wondering how much cash I could raise with my 600?