140Char

Last night I spent a fair bit of time chatting about Twitter with a friend in the publishing industry, as we talked about how useful we find it, and how it has replaced some of our usage of email and Facebook. We’re both around 30, and we’re both mixing professional and personal use to connect with work contacts and friends.

And yet, sat on the train home surrounded by 10+ teenagers chatting away, there was not a single Twitter mention – overhearing them without trying to eavesdrop, my ears naturally picked up the 5 or 6 mentions of Facebook.

Anecdotal experiences are always interesting, but I’ve also been following the spread of Twitter surveys like the Pear Analytics ‘pointless babble’ whitepaper. By categorising 2000 tweets in English and in the US and putting them into buckets for News, Spam, Self-Promotion, Pointless Babble, Conversational and Pass-Along Value, they concluded that Pointless Babble makes up 40.55% of tweets, followed by Conversational and only 3.6% are news.

Many places simply repeated the study, but two people I respect a lot have responded:

There’s a great post by Stephen Fry, pointing out that Twitter was never advertised as anything other than a means to connect to people.

‘The clue’s in the name of the service: Twitter. It’s not called Roar, Assert, Debate or Reason, it’s called Twitter. As in the chirruping of birds.’

And the always well-reasoned research mind of Danah Boyd looks at whether the fact that conversation, both online and offline, tends to be social, is actually a good thing, anyway – and our obsession with trying to claim some measure of perceived value

‘I vote that we stop dismissing Twitter just because the majority of people who are joining its ranks are there to be social. We like the fact that humans are social. It’s good for society.’

Well worth reading…

I don’t think I’ve posted the interview that I did with George Hopkin back in April as part of his ‘Media People on Twitter’ series, but as he’s kindly agreed to share the whole series, I thought I’d start with myself!

‘More Twitter hints, tips, etc. from power Twitterers from the world of UK media. This time it’s Dan Thornton, Community Marketing Manager at Bauer Media (Heat, Empire and many others). (NB: I’ve since left, and joined Absolute Radio as Digital Marketing Manager)

* What did you think about the concept when you first heard about Twitter?

The idea made sense for quick communications with friends, but like the founders, I couldn’t imagine how it would grow in terms of size – and especially the ways to use it. The uses of hashtags are staggering in terms of potential.

* Do you recall your first tweet?

Thankfully no. Probably ‘Hello’ or something similar.

* How did you use Twitter to begin with?

Like most people, I signed up, posted a couple of messages, and then ignored it for a bit because I didn’t see the value.

That changed with my first @ messages, and suddenly I became addicted to being able to communicate so easily with so many people

* How has your use of Twitter changed?

It hasn’t really. It probably should, as I’ve gone from a small group of friends to having over 2,000 following and followers. But I find it hard to only talk about marketing or the internet. And at least this way, people won’t be surprised or disappointed in the long term when I talk about motorcycles or Xbox instead!

* What do you want from Twitter?

From a personal point of view I just want to be able to interact with more great people, and be able to build better relationships with them.

From a business/tech point of view, I’d like to see more disclosure from businesses of their direct results to be able to build up a bigger body of proven evidence, and I hope the use of Twitter will speed up the changes needed in almost every business strategy to become more relevant and useful to consumers.

And a way to delete multiple DMs at once!

* Have you attended a tweetup?

Yep. Some small gatherings, and the Twinterval organised by the founders of Twestival – really annoys me I’ve missed both Twestivals so far due to work/family commitments.

* Have you evangelised Twitter? If so, any success?

I’ve promoted it to friends and colleagues, and seen a reasonable number join – although the mainstream media coverage has done more if I’m honest!

I’ve also introduced several titles to using it, and the early indications are that it’s becoming a valuable communication tool for marketing, PR, customer service and engagement.

Oh, and I do run a blog dedicated to microblogging (Including Tumblr, Seesmic etc alongside Twitter) at http://www.140char.com.

* Do you have any self-imposed policies regarding your use of Twitter?

Not really – just apply a bit of common sense before I mention anything regarding work or personal items about my family. I’m pretty open about myself, but I have to respect my employers, colleagues and family.

* How do you see your use of Twitter developing this year?

I think the only change for my personal account is that I’m following less people – I’m reaching the limit of how many people I could hope to have meaningful interactions with.

For business use, I can’t really say until the Twitter monetisation plans are in place, but I’d expect it to be a core part of almost every digital marketing plan.

Daniel blogs at http://www.thewayoftheweb.net and http://www.140char.com. And you can follow him on Twitter here.

Interview originally posted at georgehopkin.com.

If you’re based in the UK with an interest in Microblogging and journalism, then media140 looks like an essential event.

It’s on May 20th, on the Southbank in London, and features a mix of case studies and panels with journalists from The Times, Guardian, Reuters, Sky News, Journalism.co.uk and Frontline Club. Plus prominent social media bloggers.

Topics will include:
- how to persuade journalists to take and use twitter seriously.
- what is news worthy, how do you recognise it?
- breaking the news, how you can potentially undermine your own news room
- will local community create local news through microblog technologies?
- tools of the trade, what works and what doesn’t?
- is microblogging and twitter really a game changer?

Tickets are £45 and available now. For more details, see the media140 website.

There’s been some coverage of the appearance of Twitter on Friday Night with Jonathan Ross, due to both @wossy and guest @stephenfry not only being ‘celebs who Twitter’, but actualy ‘celebs who really get how Twitter works’.

Martin Belam calculated that Stephen Fry had increased his follower count by 16% between the filming on Thursday and Sunday morning.

Personally, I’d have calculated any effect from when the programme was first shown, as that’s when new followers would appear. Neville Hobson used Twittercounter to count 4000 new followers for StephenFry in the first 24 hours, but really focuses on the increase in activity and conversation from existing Twitter users about the TV mention. (Techcrunch UK also has a summary of the TV coverage)

But hang on a minute.

Even if we take the total at 10.30pm on Sunday, @stephenfry has gained 8864 from an audience of 4million+. Meanwhile 84% of his followers appeared before the mass media appearance, by finding him on Twitter and spreading the word.

So he gained 8/10 followers by conversation, word of mouth and social networking, and just 2/10ish by broadcasting on the biggest national TV station in the UK.

Does mainstream media coverage really boost followers or validate Twitter?