140Char

Many of the benefits of using Twitter have been discussed in terms of individual communication, or opening up companies - but one major benefit I’ve experienced hasn’t been mentioned anywhere I’ve seen.

At it’s most simple, I get a lot less email to deal with. For all the time I’ve spent on Twitter, and the ability is has to act like social networking crack and make whole hours vanish in conversation, it’s had a hugely positive effect on the time I spend trawling through Outlook filing 100s of emails for attention if I get time, following links, and generally drowning in a see of email.

Twitter has changed that by allowing anyone who wants to contact me with a simple question get straight to the point - the same works for linksharing (along with Delicious,Stumbleupon and Digg).

I rarely browse websites, or read reviews and other content which isn’t recommended for me personally. I rarely get emails touting the latest viral comedy video clip, or joke photos - and when I do, it’s from people who I’d generally classify as Late Adopters. Which means for the first time in a few years, my main email accounts (including my work one) are now possible to keep relatively empty - when a few months ago I’d regularly be getting 150+ emails per day. It also means less time spent configuring spam filters and email rules to keep myself productive.

The final benefit is that it categorises communication somewhat. Without it becoming silo’d, it means that I can expect useful links on Delicious, documents on email, and a general overview of the best stuff on the web from Stumbleupon and Digg. And I can expect to dive into the latest Zeitgeist, and pick up on messages and links quickly in a few Twitter bursts throughout the day.

So if you want to help justify the time you spent tweeting - start counting the time you don’t spend checking emails…

I’ve been a twitter user for a little while now, and yes, it is addictive. You get used to posting all kinds of stuff as often as possible.

It’s especially addictive when people you have never spoken to start following you for no good reason! It’s the best, so thank you, all my followers.

What quietly bugs me about Twitter is that I wonder if by default, it is really a form of communication.

Plenty of twitter users just pump out the tweets as if they are a lone voice broadcasting to a world who clings to their every word.

As I was informed recently: “You’ve got it (Twitter) all wrong, you don’t hear from your followers, you hear from those you follow”.
This for me, seems wrong. I am not an egotistical evil genius so therefore am into Twitter only for actual communication - not for just pounding out what I’m doing with little regard for others.

I am all into following back my followers. If I am of interest to them, then we can be twitter friends as far as I am concerned.

Twitter takes a little effort if you want to consider it as a mini-social network. I have evenings where I feel like ‘getting myself out there’ and so concentrate on replying to people who have been tweeting and having a little chat.

There were some people I found on Twitter who I followed because they are the internet-famous giants. But for me, those guys can give me no personal contact - they are victims of their own social success. They couldn’t possibly interact with the sheer number of their followers. These sorts I stopped following.

To me, Twitter is all about making friends and networking. I specifically also like to befriend my fellow UK residents, especially if there are geographically near me.

Twitter has to be up close and personal. It’s all about interactive communication.

Every popular social network contains people and accounts which, for one reason or another, are undesirable. Spammers, con artists, egomaniacs (Isn’t that all of us?), the plain offensive etc all inhabit the social world - as they do in the real world.

Recently I unfollowed 3 such accounts on Twitter. None were malicious in the same vein as people setting up phishing scams. But two constantly used it as a platform for personal attacks - either against one individual, or against a group of individuals, without providing anything of value.

A third autofed his latest blog entries but refused to engage in conversation, or even reply to direct messages. That’s just about excusable if you’re constantly breaking lots of news e.g. @BBC for BBC News, or you’ve reached the scale of someone like Robert Scoble, who follows and is followed by over 20,000 people. It’s not ideal, but excusable…but if you’re batting at under 100 for example, then there really is no reason for ignoring anyone who wants to interact with you.

That all might seem a bit negative - but then I flipped it around in my head. I’ve unfollowed 3 people - not had to block them, or complain about them, but just unfollowed them with a simple click of a button. But due to a policy of reading through a few details before adding people, those are 3 of 714 I’m following. So that’s 0.42% of all the people I have chosen to follow, and an even smaller percentage of people that I’ve had any contact with.

It’d be interesting to find out how this compared with other networks, but from a subjective viewpoint, it’s a lot less. And the number one connection tool for irritation still seems to be Myspace.… The perentage on there is probably closer to 20%!

It’s why we persevere with Twitter despite the downtime, and it’s why Plurk is gaining traction. The days of average users amassing 1000s of random contacts for the sake of it is waning by people who actually want to use these tools for a tangible benefit. The days of using them for what my colleague, David Cushman describes as ‘self-forming communities of (global) niche shared interest’ is here for more and more people. And Twitter is all the better for it…

Just read an interesting post by a colleague of mine about Twitter, and his belief that it really isn’t a service for conversation. It’s an opinion aired by Robert Scoble, who sees it as a broadcast mechanism for his 20,000 followers.

But David thinks differently, and explains why he believes it’s around communities of purpose in a guest post on the /Message blog.