140Char

If you’re looking for an example of a significant financial return on Twitter, then Dell has long been used as an example – and you can expect it to be quoted even more often after revealing revenues have now risen to $6.5 million globally via Twitter.

Of course that requires almost 1.5 million followers for their main @DellOutlet account, Dell Canada, the $800,000 from @DellnoBrasil and over $150,000 from @DellHomeSalesCA , but it’s still a mightily impressive amount.

Key points for the future from Dell Chief Blogger Lionel Menchaca?

• Streamline our presence in social media networks, create meaningful content for customers and continue to increase our connections with them in those places
• Focus on building a tighter integration between Dell.com, Support.Dell.com, our Dell Community sites with our presence in social networks
• Continue our focus on scaling support of social media initiatives into the Dell business units

There’s a few more bits on the Dell post worth reading.

If you happened to catch my previous post, you may have been wondering what had prompted Britain to start defending the NHS on Twitter.

Well, Dave Cushman (Disclosure – friend and former colleague), has a nice summary of the factors he feels were involved in the creation and spread of #welovethenhs.

They include the fact that something many people cared about was attacked, it’s a belief that could be shared by many people who had been emotionally affected, and the tools etc were really quick and simple to use to get involved.

It did have a small bit of celebrity involvement from British comedy writer Graham Linehan, but I suspect this trend had it’s own momentum.

Of course, as a further postscript to the image from my previous post – within the same day Les Paul had died

Dave also raised the issue of how newspapers and organisations feel odd when they’re reporting on Twitter – as I wrote before, this is the stage where we finally accept that TV, Radio, Internet and Mobile have made print-based newspapers into paper archives. There’s still a place for them, but if you were able to study the numbers of people discovering breaking news of a specific event on Twitter, for example, and compared that with those seeing it for the first time, I would be that one is increasing almost as fast as the other is falling. And that is without considering how many people would hear about the event, e.g. Michael Jackson dying, from friends/colleagues/family before they got near a newspaper.

So Pepsi has included a Twitter tag printed on 1.4 million cans of the new Pepsi Raw drink here in the UK.

Firstly, it’s great to see something new being done in the UK by a multinational, rather than watching the U.S. from afar. The account is @pepsiraw, there’s also a website (pepsiraw.co.uk), and a Facebook page.

Pepsi Raw by dhsingadia on Flickr (CC Licence)

Now, I have to admit I have my doubts about whether this will be done effectively. For starters, I wrote a post last year on my marketing blog about ‘How Coke and Pepsi are wasting their online strategy‘ – it was kickstarted by Pepsi’s outreach to prominent bloggers and promotion of The Pepsi Cooler friendfeed room.  The fact that contributions were onlyposted byPepsi staff and all comments are held for moderation during U.S. working hours made for a pretty stilted attempt at conversation. And now it just repeats the @pepsico Twitter account (With just 2335 followers).

The early signs for @pepsiraw aren’t much better. One reply from 20 messages since April 23, 2009, with the rest simply broadcasting the next location where free samples are being given out. And so far just 363 people have deemed it worth following.

The lesson here is that is doesn’t matter whether Pepsi gave out 1 can with the Twitter address or 1.4 million. As somone who drinks a ridiculous amount of caffeinated soft drinks, and was intrigued to try Raw, I found the address, looked at the tiny amount of non-replies, and then went and had conversations with other people.

The question is whether it will change if more followers appear or will the Raw Twitter promotion stay underdone?

I’m just about to pack up my laptop and head over to Aperitweat, a cool gathering of Tweeple organised by the inimitable @tojulius.

It’s been publicised via his Twitter friends, registration was via Twtvite, a live Twitterstream will be at the event (hashtags #aptw or #aperitweat), and the whole thing is being streamed live via Ustream.

So in addition to the skills and contacts Julius already has (see the eventmanagerblog for examples), the marketing cost is nothing for a brilliant range of coverage which has packed the place to capacity.

Another example of the ability for self-forming events for little or no cost.

And that’s just a relatively low-profile example in a week when Twitter was used to attempt revoluation in Moldova (see some coverage via Nick Carr and All Things Digital).

And it’s in the week when the first drill has been created with some of the amazing $250,000 raised by the Twestival event in 2020 cities worldwide.

Twestival Well Drilling – Day 1 from Ethiopia – charity: water from charity: water on Vimeo.

See more of the Twestival videos on Live Earth.

A while ago I wanted to test exactly what difference having human interaction makes on Twitter, vs Twitterfeed.

As a result:

If you’d like to see the latest news from Car Magazine: @carmagazinenews

If you’d like to see what Car Magazine’s Associate Editor is tweeting about: @carmagazinetim

Both accounts were set up on the same day, within a few hours of each other. What’s interesting is that @carmagazinetim has 147 followers, to the 130 following the news feed – yet Tim has tweeted 1/3 of the news feed total, skips days, and only follows 32 people. So feel free to message him and encourage him to get more involved!

Due to the complications of time differences and my dodgy maths, there should still be time to check out and contribute to Tweetgiving, which is aiming to raise $10,000 for a new classroom in Tanzania, and is almost there – but the project only runs until 12pm (EST) on Thursday, November 27, 2008 so get in quick.

If you want to read a great post about the idea – and also what makes it such a great campaign, take a look at the always interesting and readable David Armano – What Brands Can Learn From A Turkey.

And if you want to donate without visiting the Tweetgiving site, then you’ve still got an option:

As the full horror of the ongoing terrorist attacks in Mumbai (Bombay) unfolds, Twitter has once again become the place to find first hand accounts and updates. So much so, that CNN is citing both Twitter and Flickr as the places to keep up with the latest updates, as updated by @Moto62 and many others.

Meanwhile @BreakingNewz is trying to raise awareness of a blood shortage at JJ Hospital due to the attacks. And @hemanshukumar provides a phone number to donate at St George’s hospital. And @Netra provided a direct contact for the blood bank at JJ Hospital.

Other reports on the role Twitter is playing in relaying first hand reports and reactions to the news include Techcrunch, and GigaOm.

Responses and reactions are flowing incredibly fast on Twitter, and you can follow the stream here. (Flickr results are here). Or you can follow a localised Twitter search updates.

It’s hard to find the right words to express the sympathy I have for everyone there right now, but seeing individuals sharing important information to help each other is a reminder of the good in the world. And also that in the debates about monetising microblogging, perhaps we’ve missed a far more important role and legacy we could be helping to develop further as a response tool to tragic situations.

There’s been quite a lot of discussion around the Magpie Network advertising service for Twitter, and whether it’s a good or bad thing. Such as ReadWriteWeb, Jeremiah Owyang, and Techcrunch.

I bet the Twitter team are looking at the responses with interest!

But James Cridland picked up on an incredibly effective and authentic Word of Mouth event on Twitter. I’ll summarise, so you can go and read the full article, ‘Word of Mouse – @stephenfry sells bucketloads of Tweetie‘. Hugely popular celebrity and ‘proper’ Tweeter Stephen Fry mentioned some Twitter clients, received a recommendation for a paid client for the iPhone, posted a positive review of it, and gained a huge number of responses from people who appear to have paid for the client on his recommendation.

Who would have though that an influential celebrity who is authentically using a service could have a direct effect on a product? I’m off to persuade U.S. basketball legend Shaquille O’Neal he should be promoting 140char!

Great write up on a Coffee Shop using Twitter to take orders on the Pistachio Consulting blog. Order for the drive thru, or, use the in-shop wifi to order from your seat and avoid the need to stop working!

Combine that with a recent story I spotted in which a coffee shop/cafe had started naming their free wifi with names like ‘buyanothermuffin’ or ‘trythenewcoffeeblend’, and you’ve got two great ways to really drive sales and engage with the community!

And as someone who occasionally becomes invisible to bar staff, I’m eagerly awaiting some UK pubs to implement a similar system! I recently happened to start chatting to a pub landlord who was commenting that wifi wasn’t a gimmick any more for a pub because everyone has it – but suddenly it becomes more useful than ever.

It’s amazing how the use of social networks, and increasingly microblogging networks like Twitter, can lead to the most wonderful examples of perfect timing!

I’ll be honest and admit that there have been times recently when I’ve wondered whether I’m committed enough to maintaining two blogs – particularly with the slow loading of the site and admin pages I’ve recently experienced, and the fact that all the other lovely contributors have managed to all get busy with their day jobs at the same time. Plus other sites have started appearing which have developed some of the original ideas for 140char a little further (particularly if they’ve had access to developers!). The most recent example is Just Tweet It, which does great directory listings for Twitter. Plus there’s some great blogs keeping track of the latest apps, like Twitterholics, the overview at Twittermaven, and the always great Pistachio Consulting Touchbase blog.

Plus I’m happy to be getting asked to contribute more and more to various projects at work to integrate social media – and I’m about to take a bit of an offline break.

So it took me a day or so to catch up with the source of a lot of buzz on Twitter – Luke Razzell’s awesome guide to Twitter.

Luke Razzell's great Twitter guide

I know there have been several guides to Twitter, and various posts about Twitter etiquette, but having finally sat down and had a look at Luke’s 11 page short paper, he’s combined being accessible for new users with being comprehensive for the more experienced. It’s also packed full of great examples (all hyperlinked). It really is that good!

And having read through it, I was amazed to find, on Page 10 ’see 140Char for some sharp analysis of Twitter and its competitive landscape’

Blimey.

I had to check the url twice to make sure he meant me!

So I guess I better keep going! I’ve had quite a few ideas recently around revamping some of the site, and making sure the focus is on something different and complimentary from the other great blogs and sites out there. And there are a few things I think I can offer.

So although I may or may not have the opportunity to update over the next week, rest assured I will be back – and the site will be new and improved on my return (once I’ve sorted the email overload etc!). And there should be some new and interesting bits.

And in the meantime, go and download Luke’s paper. Read it. And then tell your friends, colleagues and readers.

And make sure everyone thanks Luke at @weaverluke.

We’ve got a new section to highlight and collate all of the best case studies of business and enterprise using microblogging in one place, as well as in individual blog posts. As the list fills up, you’ll be able to see it all, here.

Starting off is an example of customer service on Twitter as David Cushman recently posted.

David tweeted about his problem signing up to Qik on his Nokia N73. He didn’t contact the company directly, and probably would have just given up if left to his own devices. But Jackie Danicki, Director of Marketing at Qik was monitoring what was being said, found the tweet, and also located David’s email address to contact him directly, as well as sending him an SMS with a relevant link. Which led to him posting in praise of the company even before a solution was provided to his problem.

One happy advocate blogging about his experience and sharing his recommendations on and offline before he’s even tried the product!